Order Support

• Does the order have to be from the USA and paid in USD?

  Shipping: No, you can place an order from your local region. For example, orders within Australia are shipped directly from our Sydney warehouse. For more shipping details, please refer to our Shipping section. Price: All prices on our website are listed in USD (US dollars). However, you can sti...

• Missing Items

  We’re sorry to hear that some items are missing from your order. To help us investigate and resolve this issue as quickly as possible, please provide the following photos: Outer package photo – showing the shipping label with the tracking number clearly visible SKU label of the received items A ...

• Wrong billing address, I need to change my billing address

  Shopify keeps this billing address function to help identify potential fraud; we won't actually ship to or send a bill to this address.

• Wrong Items Received-I received the wrong items from my order. What should I do?

  We’re sorry to hear that you received the wrong items! To help us resolve the issue quickly, please follow these steps: Take a picture of the shipping label with the tracking number clearly visible. Take a picture of the items you received. Once you have the photos, please contact our support te...