Welcome to Our Help Site

• Camera&Lens- Can NOMAD handle my camera + lens setup?
• Camera-How does NOMAD WORK or connect with the camera?
• Payload-What is the max payload of NOMAD?
• Tripod Compatibility – What tripod works best with NOMAD?
• ✅ Basic Setup Principle – How to Mount NOMAD
• N/S Hemispheres – Can NOMAD operate in both hemispheres?
• Since the NOMAD has buttons to switch between the Northern and Southern Hemispheres, why do you offer separate kits for each hemisphere?

See all articles in NOMAD FAQ →

• What Do I Need to Connect My Samsung Galaxy S26 Ultra/Phone to NOMAD?

• 🇭🇰 Cantonese (Hong Kong) Video Guide
• 🇫🇷 French Video Guide
• 🇩🇪 German Video Guide
• 🇮🇹 Italian Guide
• 🇪🇸 Spanish Video Guides

• Ambassadors Team
• Move Shoot Move Facebook User Group
• Move Shoot Move Subreddit
• Real Time Feedback from MSM Users

• SHIPPING -Worldwide
• US -Fees, Carrier, and Alternative Address
• EU-Shipping, Taxes, and Fees
• UK – Shipping, Taxes, and Fees
• Canada-Shipping, Taxes, and Fees
• Australia- Shipping, Taxes, and Fees
• New Zealand-Shipping, Taxes, and Fees

See all articles in Shipping →

• Does the order have to be from the USA and paid in USD?
• Missing Items
• Wrong billing address, I need to change my billing address
• Wrong Items Received-I received the wrong items from my order. What should I do?

• Why isn’t the PayPal installment payment option available to me?

• RETURNS
• WARRANTY

• Alignment Accuracy – Which is more accurate: laser or phone mount?
• Are laser pointers allowed in Switzerland and Australia?
• What is the power or output of the laser pointer? Can I use it in my country?
• How to Attach laser to NOMAD?
• If I already have my own laser pointer, do I have to use the one from you?
• Is there a guide about how to use laser?
• Laser from MSM Rotator--Can I use the laser coming with MSM rotator on NOMAD? Do I need to get a new laser?

See all articles in Laser FAQ →

• Can the MSM polar alignment wedge be adjusted beyond 60° to accommodate my latitude of 28° or lower?

• I like the design of Eric's phone holder, will this work in the Northern hemisphere? Do the apps still work to align?

• What is the difference between the fine-tuning leveling base and the leveling base with bubble lever?

• How to verify my Tracker works normally?
• Loose item inside NOMAD? Why is there a sound coming from inside?
• NOMAD is not charging?
• The screw on the star tracker is too big for MSM ball head？How can I attach ballhead to NOMAD?
• The screw on the star tracker is too big for V mount?
• Why there is a rubber cap on the top of NOMAD? What is it for?

• My Laser Pointer always fails/ does not work?

• Which iPhone app is best for MSM polar scope alignment?
• Which Polar Alignment Tool Is the Most Accurate: Laser, Phone Mount, or Polar Scope?

• Become Move Shoot Move Dealer
• Dealers

• Move Shoot Move Affiliate Program
• Recommended Partner Workshops

• Phone built-in Compass- Will the phone mount affect my phone’s compass?

• Shipping for preorder- When will the Counterweight be shipped out?
• Without ball head🤔Can I order just the counterweight without the ball head I have too many ballheads?

• 🕒 Customer Support Hours & Response Time
• 📩 How can I contact Move Shoot Move?